Policies & Frequently Asked Questions

It's easy. Head to our Book Here page and choose the option that fits your pet: dogs at North Austin, dogs at South Austin, or cats at North Austin. From there you'll pick your service and a date and time, and complete your booking. No account needed.

Nope. Just select your location and pet type on the Book Here page, and the booking system will guide you through the rest.

Absolutely. Just text or call us and we'll help you reschedule or adjust your appointment.

Online requests come to our team first, so we can make sure the service and time are the right fit for your pet. You'll hear back from us to confirm. If we have a question about the service you selected, we'll reach out before confirming.

We recommend one to two weeks ahead, especially for popular times or a specific groomer. That said, we do our best with last-minute requests when we have the availability. Text us to check what's open.

Of course. Let us know as soon as you can and we'll find a new time that works. The same notice period applies as for cancellations.

It depends on the service, your pet's size and their coat. A bath runs about 45 minutes to an hour and a half, while a full groom on a larger or heavily coated dog can take up to three hours. We'll give you a time estimate when you book.

Once we offer you a time, we hold it for up to 24 hours while you decide. After that we release it so another client can book it.

Absolutely. We'd love to match you with your favorite. Just tell us your preference when booking. Some groomers are in high demand, so booking ahead helps.

Yes, we're open select Saturdays at both locations. Availability varies by groomer, so text or call us to check what's open.

North Austin is open Monday to Saturday, 8:00 am to 5:00 pm. South Austin is open Monday to Saturday, 9:00 am to 5:00 pm.

A Full Groom includes a haircut, bath, dry, brush out, nail trim, ear cleaning and teeth brushing — the complete package. A Bath & Tidy is everything in a bath plus a light trim of the face, feet and sanitary area, but no full haircut. A Deluxe Bath is a bath with all the cleaning services — ear cleaning, teeth brushing, nail trim and filing — and no trimming at all.

Pricing depends on three things: your pet's weight, their coat type and the service you choose. You'll find our full pricing on the Pricing & Services page. If you're not sure which category your dog falls into, text us the breed and approximate weight and we'll give you an exact quote. All prices are quoted before tax.

We groom on a clean coat only. A coat that hasn't been washed and blown out doesn't scissor cleanly, so every haircut is booked with a bath.

Yes. De-shedding is an add-on that pairs with a bath or a groom. It's especially good for double-coated breeds that blow their coat seasonally.

A few of our groomers hold advanced certifications and specialize in more technical work. Appointments with them carry an additional fee per visit. We'll always tell you before booking if it applies.

Yes, at our North Austin location only, through the grooming class taught at our salon. Students work under direct supervision and appointments take longer, but the pricing is roughly half. Availability depends on the class schedule, so text us to check.

Yes. We need proof of a current rabies vaccination on file before your pet's first appointment. Texas state law requires it and there are no exceptions for medical reasons or titers. Send a photo or PDF of the certificate to north@asthefurfliesaustin.com for North Austin or info@asthefurfliesaustin.com for South Austin.

Yes. Puppies still working through their vaccination series are the one exception. Just let us know where they are in the series when you book.

A signed liability waiver and a card on file. We'll send both over when we set up your first booking — it only takes a minute.

We do. Cat grooming is available at our North Austin location only, with our dedicated cat groomer. We're members of the National Cat Groomers Institute of America, certified in Pet First Aid and CPR, and Fear Free certified.

Cats come in on group drop-off times rather than individual slots: either 8:00–8:30 am or 12:00–12:30 pm. If you need a faster turnaround, we offer an express option for an additional fee.

Yes, always. A carrier is required for every cat visit, for your cat's safety and everyone else's.

Kitten Intro Groom, Bath & Blowout for shorthair and longhair cats, Lion Cut, Teddy Bear (comb) Cut, Dinosaur Cut, nail trims and nail caps. We're happy to talk through which one suits your cat.

We're not a veterinary practice, so we don't recommend or administer any medication. If you think your cat may need something to stay comfortable, that's a conversation to have with your vet.

Yes. Your cat goes to our cat groomer and your dog to one of our dog groomers at the North location. Let us know when booking so we can line up the times.

Yes. Hand stripping removes dead outer hair by the root so new wire hair grows in, which keeps the coat's texture and color. It's a specialized skill and only some of our groomers offer it, so please ask us when you book.

Wire-coated breeds, mostly terriers: schnauzers, Airedales, wire fox terriers, Scottish terriers, Westies, cairn terriers, border terriers and Brussels griffons, among others. If you're not sure, just ask — our groomers can advise.

They're two different services, not two ways of doing the same thing. Hand stripping pulls the dead hair out by the root, so the coat grows back wiry and keeps its color. Clipping cuts the hair shaft, which lets the soft undercoat take over — the coat gradually goes soft and faded, and that change is largely permanent.

We don't shave double coats. The coat can take several shedding cycles to come back correctly, and in some cases it never fully does. Shaving also leaves the skin exposed to sunburn. What we recommend instead is a bath with a de-shedding treatment, which removes the loose undercoat and makes a real difference to their comfort.

We offer a Happy Visit, a short 15-minute introduction where your puppy comes in, meets a groomer, sits on the table, gets treats and hears the dryer. No trimming, just getting comfortable. After that, a puppy's first real appointment is a bath and tidy rather than a full haircut, so we can get a good baseline of how they do.

Senior dogs can absolutely be groomed, and we take extra care with older pups. Just let us know their age and any health concerns when booking so we can make sure everything goes smoothly.

Many anxious dogs do great with us. We're a Fear Free salon, which means we won't push a dog through something that frightens them. We'll work at their pace and build a plan so they learn to tolerate and eventually enjoy the process. Just tell us what they struggle with when you book.

We groom in one open space rather than private rooms. What we can do for a dog who needs quiet is book them early or late in the day, when the shop is calmer. Sundays and late afternoons tend to be our quietest times at both locations.

It's important that we know. Please mention any health concerns when booking so we can make sure grooming is safe and won't stress your pet. In some cases we may recommend checking with your vet first, but we're here to help figure it out.

We're not. We're full-service salons, and your pet comes to us. We have two locations in Austin, North and South, plus cat grooming at our North location.

Text is fastest. We don't always have someone at the front desk, but messages come straight to our team and we'll get back to you as soon as we can.